Member Services Privacy Notice

To allow us to provide the service you would expect from us, we process the following information about you:

• Name
• Address
• Telephone number
• Date of Birth
• E-mail address

Horizon will hold your data in order to comply with the Rules on registration of Members.  Specifically, we will use your information to enable us to send information regarding General Meetings and other communications to Horizon members as governed by the registered Rules of Horizon.

Your personal data will be securely stored electronically on computers, laptops and other devices which are password protected and encrypted.  Paper files will be stored in locked cabinets.

We review our data retention periods regularly and will only hold your personal data for as long as is necessary for the relevant activity, or as required by law (we may be legally required to hold some types of information), or as set out in any relevant contract we have with you.

To view how long we keep your personal data, please visit our retention schedule here.

Caption

Data Type	Condition of Processing
Name	Consent
Address	Consent
Email address	Consent
Bank Details (for re-imbursement of travel expenses)	Consent

The information you provide to us will be treated by us as confidential but may be shared in accordance with the registered Rules of Horizon covering inspection of the membership register.

We may disclose your information to third parties who act for us for the purposes set out in this notice or for purposes approved by you, including the following:

• External Auditors
• Print and mail distribution companies for the purpose of member communications

If your details change, please contact 0330 303 0089 or e-mail@horizonhousing.org to inform us to ensure that all of the information we hold about you is up to date.

You can contact our data protection officer at business@horizonhousing.org or by post to Horizon Housing Association, Leving House, Fairbairn Place, Livingston EH54 6TN

You have the right to ask us for copies of your personal information. 

You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

You have the right to ask us to erase your personal information in certain circumstances. 

You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

You have the  the right to object to the processing of your personal information in certain circumstances . However, if Horizon can demonstrate that there is a compelling reason to process such personal data then we may refuse to stop processing your personal data

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.  

Please contact us at  business@horizonhousing.org  if you wish to make a request.  

How to complain 

If you have any concerns about our use of your personal information, you can make a complaint to us at Leving House, Fairbairn Place, Livingston, West Lothian EH54 6TN or by email at business@horizonhousing.org

You can also complain to the ICO if you are unhappy with how we have used your data.  

The ICO’s address:              

Information Commissioner’s Office  

Wycliffe House  

Water Lane  

Wilmslow  

Cheshire  

SK9 5AF  

Helpline number: 0303 123 1113  

ICO website: https://www.ico.org.uk